Globe picks Amdocs for $90M IT makeover project

Ayala-owned Globe Telecom has tapped a telco-focused solutions provider to integrate and manage its $90-million IT transformation initiative, which is being undertaken alongside its $700-million network upgrading project.

Globe and Amdocs officials during the announcement of the deal

Top executives from both companies held a conference recently to announce the seven-year agreement for the transformation and management of Globe’s business support systems (BSS) and enterprise data warehouse.

The massive deal is aimed at modernizing and consolidating Globe’s BSS and data warehouse systems as well as business processes across pre-paid and post-paid wireless, wireline, and broadband operations.

Ernest Cu, Globe president and chief executive officer, said the company settled on Amdocs since it is the only IT solutions firm in the world that is solely focused on the telco industry.

“With a strategic partner like Amdocs, we can approach these two large projects in a holistic manner. We will be able to convert data from our BSS systems into actionable business intelligence that will enable us to improve the customer experience, drive service uptake and revenues, and reduce operational costs,” he added.

For the Globe BSS transformation, Amdocs will deliver multiple products from its CES 8.1 portfolio and will provide continuous upgrades across all in-scope Amdocs and related third party systems.

Amdocs’ solutions include convergent charging and billing, customer management, ordering and enterprise-wide product catalog.

Amdocs was previously awarded a system integration project in November 2011 to replace Globe’s existing data warehouse with new systems from Teradata, SAS, EMC, Informatica, IBM and HP, as well as centralize information across Globe billing, customer management and ordering systems for advanced analytical capabilities.

Amdocs started out in Israel but now operates its headquarters in Chesterfield, Missouri after getting bought by Southwestern Bell Corporation in the 1980s.

Brian Shepherd, group president for Amdocs, said the IT overhaul will allow Globe to focus on business growth.

“Our processes and advanced products allow easy definition, tracking and performance level improvement, and gives Globe full control over improved operational results,” Shepherd said.

This new agreement expands Amdocs’ existing relationship with Globe, following the deployment of the network-based Amdocs Service Platform in June 2010.

Using the platform, Globe was able to reduce from months into weeks the time it would take to market for new applications and customer promotions, drive a double-digit increase in ARPU, and a triple take-up of broadband promotions.

With its multi-year and multi-million deal with Globe, Amdocs said it recently opened a new office in Ortigas complex and is currently hiring 30 highly skilled IT professionals.

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