Globe cites Sun ‘glitch’ for voice, text woes

Globe Telecom has issued an advisory to its subscribers that they may encounter some difficulty making and receiving voice calls as well as sending and receiving text messages from subscribers of Sun Cellular.

The Ayala-owned telco said its initial investigation showed that a glitch in the interconnection facility of Digitel Mobile Philippines, which operates Sun Cellular, as the cause of the problem. Digitel has been acquired by PLDT.

Network engineers from both Globe and Sun are working to restore the Sun-Globe interconnect to its normal level, the advisory said.

“As an interim measure, Globe has re-routed voice call traffic with Sun Cellular to an alternate facility to help connect calls to and from Sun Cellular subscribers,” the carrier said.

“We ask for your patience as we work with Sun Cellular to expedite full service restoration,” it added.

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