Gov?t agencies open ?Contact Center ng Bayan?

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CBB intends to provide a direct access channel for the public to air their complaints, concerns, feedback, and recommendations to government agencies. CBB serves as a one-loop access to six participating agencies ? Bureau of Internal Revenue, Civil Service Commission, Department of Health, Department of Trade and Industry, National Computer Center, and the Philippine Health Insurance Corporation. Moreover, the Contact Center ng Bayan also provides information on the services and basic policies of the six agencies. CSC chairman Francisco T. Duque III said that the CCB is not only a tool to address the citizenry?s concerns but also a mechanism where the public can contribute to achieving quality public service. ?The Contact Center ng Bayan will not only provide general information on the policies and procedures of participating agencies. It will also act as a two-way platform that will allow the public to express their feedback and complaints on the quality of frontline public service delivery,? Duque added. CCB can be accessed by dialing 1-6565 using PLDT and Digitel landlines nationwide. Each call is charged P5 plus VAT. Clients concern will be attended by CCB agents from Monday to Friday, 8 a.m. to 5 p.m. Other contact channels such as email and SMS text will be developed and implemented within the next three months, according to CSC. More information is available by visiting CCB website. The creation of CCB is anchored on the Anti-Red Tape Act (ARTA) of 2007, according to the CSC. — Phres A. Evardone, PIA ]]>

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