Metro Laoag drumbeats readiness for BPO locators

LAOAG, Ilocos Norte — Awarded “Best in Infrastructure” during the 2012 Next Wave Cities (NWC) Report, Ilocos Norte is now gearing up to be a destination of choice for employers in the Information Technology-Business Process Management (IT-BPM) industry.

Ilocos Norte governor Imee Marcos cited modern infrastructure and significant supply of talent as two of the most essential resources of the province that can contribute to the growing success of the country’s IT-BPM industry.

Ilocos Norte governor Imee Marcos during the recent Next Wave Cities Roadshow in Laoag City

Speaking to local information and communications technology (ICT) stakeholders as well as college students during the NWC ICT Road Show in Laoag City, Marcos said Laoag has all the elements needed to be a premier NWC or an alternative IT-BPM destination to Metro Manila and Metro Cebu.

“Our abundance of talent in Ilocos Norte can help drive the IT-BPM industry and the services industry to new heights,” Marcos said.

“Next to talent, our infrastructure is a source of pride for us Ilocanos. We have quality roads, an international airport and container port as well quality telecommunications connectivity.”

According to Emmy Lou Delin, NWC program manager of the DOST-ICT Office, Metro Laoag can easily support more than 15,000 full time employees in the IT-BPM industry by 2016.

“The abundance of quality educational institutions in Ilocos Norte assures the constant supply of talent that IT-BPM locators are now seriously looking at expansion in the province. Ilocanos no longer need to leave home to find lucrative careers,” Delfin said.

Contact center provider Expert Global Solutions (EGS) is the first major IT-BPM provider to set up shop in Laoag, citing the availability of quality talent and supportive local government as the major factors contributing to their decision to set up a contact center in the province. — Tom Noda

Comment on this post