China Bank embarked on a social business transformation project with IBM, replacing its e-mail and intranet system with IBM Connections social networking platform that empowers the China Bank workforce with the ability to build social communities both inside and outside the bank, and the IBM Sametime instant messaging for real-time communication and more effective collaboration.
After gobbling up smaller rival Stream Global Services, BPO giant Convergys said it expects more consolidation in the outsourcing industry as customer requirements become more varied and extensive.
