Bureau of Customs activates online balikbayan box tracker

As deliveries of packages and parcels from overseas Filipinos surge in time for the Christmas season, the Bureau of Customs (BOC) has launched an online tracker that will enable recipients of balikbayan boxes to check on the status of their packages.

BOC commissioner John P. Sevilla (middle), undersecretary Victorio Dimagiba (left) and BOC-MICP informal entry division chief Athena Dans inspect balikbayan boxes that are awaiting clearance and release at the Manila International Container Port (MICP). About 65 percent of all balikbayan boxes arrive in the Philippines through MICP

BOC commissioner John P. Sevilla (middle), DTI undersecretary Vic Dimagiba (left) and BOC-MICP informal entry division chief Athena Dans inspect balikbayan boxes that are awaiting clearance and release at the Manila International Container Port (MICP). About 65 percent of all balikbayan boxes arrive in the Philippines through MICP

The tracker contains the list of all balikbayan box shipments lodged by local cargo forwarders with the BOC, the country of origin, port of entry in the country, and the Bill of Lading (BL) number of the shipments.

“This is our way of helping our kababayans find their boxes when they encounter problems. We have received several complaints from OFW families blaming BOC for lost boxes. With this tracker, the public will not be given the run-around by people responsible for delivering their balikbayan boxes,” said BOC commissioner John P. Sevilla.

To access the balikbayan box tracker, just go to the Bureau of Customs website and click the “balikbayan box Tracker” banner.

The tracker contains information on all balikbayan box shipments lodged with the bureau, including its country of origin, Bill of Lading (BL) number, name of the foreign forwarder, name of the local forwarder/broker, date entry filed, date cleared, and current status.

Families expecting balikbayan boxes should know the name of the forwarder and the BL number to be able to track the shipment where the balikbayan box is included.

Balikbayan boxes sent from abroad are usually consolidated into batches, and placed in one container van aboard a cargo vessel bound for the Philippines. Each container van has about 400 balikbayan boxes.

Shipments from within Asia typically arrive in the country in 15 to 20 days; while those from North America or Europe arrive in 55 to 65 days.

These container vans are filed in a Bill of Lading and consigned to one entity, usually a local cargo forwarder. The latter handles customs clearance of the entire shipment and handles delivery of each box to the intended recipients in the Philippines.

The Department of Trade and Industry, for its part, expects the tracker to lessen, if not eliminate consumer complaints on loss, non-delivery and pilferage of balikbayan boxes.

“The DTI fully supports the BOC in this initiative that can greatly assist consumers on the delivery and receipt of their balikbayan boxes. Simultaneously, the tracker can serve as a venue for accredited Philippine sea freight forwarders to police their own ranks and prevent questionable acts and dealings,” said DTI-consumer protection group (CPG) undersecretary Victorio Mario A. Dimagiba.

As of November 2014, the Fair Trade Enforcement Bureau of the DTI, has accredited 654 Philippine sea freight forwarders.

The DTI also urges balikbayan box senders to contract the services of cargo forwarders accredited by the Philippine Shippers Bureau. The list can be found in the website of the DTI.

The DTI also urges overseas Filipinos sending balikbayan boxes to list and declare the contents of the box and be suspicious of cargo forwarders offering services at fees that are way below or way above current industry rates.

An estimated 5.5-million balikbayan boxes are sent to the Philippines each year, about 40 percent of which arrive during the so-called “ber” months approaching the Christmas season.

Approximately 65 percent of all balikbayan box shipments arrive at the Manila International Container Port, while the rest are shipped through the Port of Manila (South Harbor), Cebu, Davao and Subic.


  1. rosemarie pineda

    August 9, 2017 at 2:29 PM

    How to send balikbayan box from united kingdom to philippines

    • Lou Dandre

      December 10, 2017 at 3:19 PM

      Just remember you will have theft I stopped using the service since the price is to high vs the risk…I stopped using the service after repeated losses …at these high prices coverage should be universal…only take a couple of rats to sink the ship..

    • Maricris Cosico

      February 14, 2019 at 5:28 PM

      I want to follow up my package from dubai DCC balikbayan box and last feb. 3 arrived the box here in phil. But until now did not deliver right now…its almost 58 days.

      Thanks you

  2. Perlita Claros Stuart

    August 21, 2017 at 9:18 PM

    My question how’s going on right now balikbayan packages still in problem the people in custom opening the boxes and stealing inside the box?
    How I secure my box to send to my family?
    Still I hold my boxes here in the USA because of news. There in Philippines.

  3. Genie terry

    September 27, 2017 at 6:19 AM

    I sent my 4 boxes plus the two Oversize boxes on APRIL 22, 2017 until now it was already SEPTEMBER 26, 2017 here in North Carolina….I keep calling my family if they already have it but I feel so frustrated they don’t have it yet. It already 6 months … I remember last year I sent a package to my family something missing in one of the boxes. NOW, I feel bad, tp.know lots of corrupt officials are still there in customs. I will never sent package again. I rather sent money than sending packages which my family won’t enjoy.

  4. Genie terry

    October 20, 2017 at 7:16 AM

    My family still asking me about the package I will sent them. If I don’t hear by the end of October. I sent my package APRILL 22, 2017 , now its OCTOBER already. It takes 6 months but still my packages didn’t deliver yet which my family is waiting for. I will take.as action to make a letter or complain to PRESIDENT DUTERTE . As I hear it is already.in Manila custom 1 month ago. Is that too long for th
    Custom to check the balikbayan boxes?

    • Lou Dandre

      December 10, 2017 at 3:21 PM

      Yes ITS CORRUPTED stop using the service its unreliable

  5. Carmencita A Bayot

    November 3, 2017 at 8:07 AM

    My daughter left her used assigned office laptop in the US LA airport. With the help if Airport Security the laptop is being sent back to the Phil to my daughter at her office at EPSON Phil at Ortigas THRU UPIS paying about US$360.+.Now its being delivered by UPIS, she was billed P6,100. as tax by Phil. CUSTOMS thru UPiS .unless she pays it now the unit wont be given to her.The Unit is old and depreciated and an assigned office equipment by EPSON to her. WHY THE TAX? Please clarify me SIrs this?

  6. marcela lumiwag

    December 2, 2017 at 11:06 AM

    can u please check my box if its in custom already

  7. Margarita Albina

    May 7, 2018 at 7:20 AM

    Can you please check my balikbayan box if it is their already in custom

  8. Lucy

    July 21, 2018 at 10:32 AM

    I’m still waiting the balikbayan box almost 1 month already…Please I follow up that balikbayan box!!!

  9. Rosch

    August 10, 2018 at 3:03 PM


  10. Alwin

    September 30, 2018 at 9:02 PM

    hi sir/ madam kmzta po kayo lahat jan complain ko lang yun box na pinadal nun 2014 hanggang hindi ko alam kung nasaan na…baka sakli po anjan sa custom pakibalitaan na po ako e2 number ko sa kuwait +965 66418654 whatsapp yun itim:LG X-BOOm ska isang box
    tracking number:3294
    nakapangalang kay derick regondola
    sender: Archie regondola

  11. nadine kindred amata

    November 7, 2018 at 8:10 AM

    My mother still asking me about the package If i already receive.my mother sent a package MAY 07, 2018 , now it’s NOVEMBER already. It takes 7 months.im waiting for it because i badly need it to start my business here. I will take a action to make a letter or complain to PRESIDENT DUTERTE . As I hear it is already.in Manila custom 1 month ago. Is that too long for the
    Custom to check the balikbayan boxes?

  12. nadine kindred amata

    November 7, 2018 at 8:15 AM

    This is the tracking number: CP217769141PL
    sender: WOLAK PAWEL
    it’s from poland . Please check for it! GOD BLESS YOU

  13. Rosario C.. Baluyot

    November 7, 2018 at 5:43 PM

    Just want to take this opportunity to ask on where to verify if the baggage is not scam.

  14. jimwell m. macaraig

    November 12, 2018 at 10:16 AM

    how to track my package?

  15. lucy26

    November 14, 2018 at 3:31 PM

    I hope this will be a big help for my friend from Canada since he is now planning to send us a packages and he will be coming back here in the Philippines. And I hope he will aware about this thing.


    December 19, 2018 at 1:03 PM

    Hi good day sir/maam,ask q lng po ilang wks b ang pag check ng custima s mga balikbayan boxes?padala aq ng november pa para mkarating ng xmas mga pamasko q sa aking pamilya,but until now wala padin,trace q sa lbc sabi nila nsa custom clearance pa since dec.5,,,ilang days nlng po pasko na,UMAASA AKO na mrcvd ng family b4 xmas eve kaso parang malabo ehhh

  17. Vivian M. Dolino

    December 21, 2018 at 3:34 PM


  18. Rhian

    December 22, 2018 at 9:18 PM

    Good evening po sir/mam paki check naman po ang package ko tracking no. USH17005. Isang buwan na po kasi hindi pa rin dumadating sa pamilya ko.Thank you

  19. Maricel

    December 28, 2018 at 8:58 AM

    Good Morning,
    Pwede po magpatulong track ng balikbayan package namin, SUNFREIGHT CARGO po ung carrier, invoice # 89438 po. Last August 31, 2018 ko pa po un pinadala from Canada po.

  20. Loreta balaoro

    December 30, 2018 at 10:22 AM

    Hi po sabi 45dats dyn na ung balikbayan box mula dubai.50days n po wla pa.

  21. marry

    January 27, 2019 at 3:45 PM


  22. Merci Clark

    January 30, 2019 at 6:06 AM

    I sent two boxes in October 2018. Until now my family have not received the boxes. I was told by PLUS Cargo here in Australia that it has been delivered but my family said they have not received the boxes.I am so frustrated and this has caused me a lot of stress and costing me money to follow up in the Philippines and the forwarding company. I am asking for the proof of delivery and waiting for the response.

  23. Maricel Litong

    March 21, 2019 at 3:10 PM

    Hello i can’t find your balikbayan box tracker website.. 4 buwan n aq nag aantay last January 5 sv ng agent kp dito sa dubai Rai express cargo on going clearing sa customs until now mag april na wala pdin.. Pacheck nman po kung anjan n ang boxes ko.. HWB 06221 thank u

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