Accenture, Convergys top revenue earners in BPO space: solon

Pasig City representative Roman Romulo, chairman of the House committee on higher and technical education, has named the 45 business process outsourcing (BPO) providers with the highest revenues for 2013.

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Based on their combined revenues of P250 billion ($5.9 billion) in 2013, Romulo said the top 45 firms as follows:

Accenture (P32.429 billion); Convergys Philippines (P19.830 billion); 24/7 Customer Philippines (P13.061 billion); JPMorgan Chase Bank N.A.-Philippine Global Service Center (P11.789 billion); Telephilippines (P8.722 billion);

Sutherland Global Services Philippines (P8.080 billion); Hewlett-Packard AP (P7.081 billion); Stream International Global Services Philippines (P6.924 billion); Teletech Offshore Investments (P6.590 billion); IBM Daksh Business Process Services Philippines (P6.307 billion);

Sitel Philippines (P6.084 billion); TeleTech Customer Care Management Philippines (P5.654 billion); Manila-Oslo Renewable Enterprise (P5.605 billion); IBM Business Services (P5.599 billion); Aegis PeopleSupport (P5.474 billion);

Coca-Cola Far East (P5.439 billion); Sykes Asia (P5.415 billion); Shell Shared Services Asia (P5.289 billion); Deutsche Knowledge Services (P5.258 billion); HSBC Electronic Data Processing Philippines (P5.035 billion);

Telus International Philippines (P5.010 billion); Luen Thai Macao Commercial Offshore (P4.336 billion); IBM Solutions Delivery (P4.293 billion); VXI Global Holdings B.V. Philippines (P4.049 billion); Macquarie Offshore Services (P4.026 billion);

ACS of the Philippines (P3.917 billion); Citibank N.A. Regional Operating Headquarters (P3.710 billion); SPi CRM (P3.551); Emerson Electric Asia (P3.481 billion); Chevron Holdings (P3.271 billion);

StarTek Philippines (P3.123 billion); Genpact Services (P2.846 billion); West Contact Services (P2.815 billion); Hinduja Global Solutions (P2.795 billion); SPi Technologies (P2.767 billion);

ANZ Global Services and Operations Manila (P2.503 billion); Sykes Marketing Services (P2.493 billion); Maersk Global Service Centres Philippines (P2.324 billion); Manulife Data Services (P2.191 billion); Lexmark Research and Development Corp. (P1.963 billion);

ExlService Philippines (P1.907 billion); Cognizant Technology Solutions Philippines (P1.892 billion); Thomson Reuters Corp. (P1.877 billion); Citigroup Business Process Solutions (P1.816 billion); and Acquire Asia Pacific Philippines (P1.789 billion).

“These leading players in the BPO and information technology (IT)-enabled services sector are now among the nation’s biggest employers,” said Romulo.

“They have helped to ease joblessness among fresh college graduates and young professionals in a big way,” he said.

Romulo also said he is counting on the 45 firms to spearhead the production of more than 248,000 new jobs in the sector over the next two years.

The BPO and IT-enabled services industry now directly employs 1.052 million Filipinos. The sector includes contact center services; back offices; medical, legal and other data transcription; animation; software development; engineering design; and digital content.

The industry is projected to yield up to $27 billion in annual revenues and engage over 1.3 million Filipinos workers by 2016, according to the IT and Business Processing Association of the Philippines, which has 229 member firms.

18 Comments

  1. samson

    May 4, 2015 at 1:15 PM

    with all the BPO companies here in the Philippines, ang laki sobra ng natulong nito sa economy ng bansa natin

  2. grace

    May 5, 2015 at 9:32 AM

    Philippines is the capital of the BPO industries na, as far as I know. ang daming opportunities nabigay nito sa mga pinoy. mas maraming tao ang naka trabahao.

  3. arianne

    May 5, 2015 at 10:18 AM

    napaka laki na ang naging conribution ng mga BPO dito sa bansa natin, lalo na sa ekonomiya natin

  4. Kevun

    May 5, 2015 at 1:41 PM

    Philippine is the capital of the BPO industries, one reason why the philippines economic is growing and also why the unemployed Filipinos rate goes down

  5. nick

    May 6, 2015 at 2:53 PM

    what are other benefits of the BPO industries here in the Philippines

  6. shiela

    May 6, 2015 at 4:06 PM

    currently working sa one of the biggest BPO company here in the Philippines, and I am happy with my work and it has help me a lot to sustain my own family

    • Bimadharma

      May 14, 2015 at 12:58 PM

      Hi ms shiela. This is bima and i am interested to apply. Care for some tips as this would be my first time to try bpo. Been confined to an accounting office for 10yrs plus and would like to try new things. Many thanks and Godbless.

  7. cecil

    May 7, 2015 at 2:14 PM

    buti nga nag open mga BPO dito sa bansa natin, mas dumami ang mga job opportunities

  8. adrain

    May 7, 2015 at 3:32 PM

    sa mga nag aabroad para mag trabaho, try niyo muna sa mga BPO dito sa bansa natin, kesa sa mabiktima ng mga illegal recruiter

  9. hez

    May 7, 2015 at 3:58 PM

    sino kaya sa mga BPO companies ang nag simula ng business dito sa Philippines

  10. vilma

    May 8, 2015 at 3:02 PM

    may mga friends ako nasa BPO nag wowork, according to them pagod sa work pero mas nakakaipon sila dahil sa ok yung mga sahod nila

  11. helen

    May 12, 2015 at 4:07 PM

    hindi biro ang mag trabaho sa call center, sinubukan ko mag work dati as call center agent ibang training ang dadaanan para lang matanggap. saludo ako sa mga call center employees

  12. kristian

    May 13, 2015 at 4:51 PM

    ang kagandahan ng mga BPO companies, mas nakapag bigay trabaho ito sa mga mamayanan at ang resulta ay pag baba ng bilang ng tao ng walang trabaho at walang mapakain sa pamilya

  13. gladwyn

    May 14, 2015 at 3:19 PM

    mga nag tratrabaho sa mga call centers, sila yung mga masasabi ko masisipag talaga, kumakayad para sa pamilya. buti na lang maraming BPO companies nag bukas dito

  14. max

    May 18, 2015 at 3:25 PM

    kakaiba ang dedication ng mga BPO employees, mahirap pero kinakaya para lang mas gumaan ang pamumuhay

  15. mark

    May 29, 2015 at 4:41 PM

    ngayon alam ko na kung sino ang mga tao nag pasok ng mga bpo industries dito sa bansa natin http://8list.ph/it-bpo-industry-philippines

  16. nadine

    June 25, 2015 at 10:36 AM

    wow sila sila pala ang reason kung bakit lumaking ang BPO industries dito, at least it has a positive result.tumaas ang economy natin

  17. Gretel

    July 17, 2015 at 1:29 PM

    proud to be part of Convergys now, and Telephilippines (Teleperformance) before

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