Despite jitters, local BPO industry unveils ‘Roadmap 2022’

In spite of the fiery rhetoric of Pres. Rodrigo Duterte that he is “separating from the United States,” the local outsourcing industry has launched a roadmap that will coincide with the term of the current administration.

Major players of the local outsourcing industry unveiling Roadmap 2022 at the Marriott Grand Ballroom in Pasay City on Oct. 27. Photo credit: Jormari Mercado

Major players of the local outsourcing industry unveiling Roadmap 2022 at the Marriott Grand Ballroom in Pasay City on Oct. 27. Photo credit: Jormari Mercado

Dubbed “Roadmap 2022”, the industry blueprint charts the future of the information technology and business process management (IT-BPM) industry for the next six years. Duterte’s term of office will also end in 2022.

The program was crafted by the Information Technology and Business Process Association of the Philippines (IBPAP) and was formally launched at the start of the 8th International IT-BPM Summit at the Marriott Grand Ballroom in Pasay City.

IBPAP partnered with analyst firm Frost and Sullivan for the development of Roadmap 2022 as they looked into the different potential growth areas in the sector.

By the end of 2022, the local IT-BPM industry has the opportunity to produce 1.8 million jobs, 73 percent of which are mid- to high-value, and more than 500,000 jobs forecast to come from outside the National Capital Region (NCR).

The industry also has the potential to generate $40 billion in revenue and increase its global market share to 15 percent, the industry group said.

“IBPAP’s past two roadmaps – Roadmap 2010 and Roadmap 2016 – have been instrumental in successfully growing the IT-BPM industry,” said Danilo Sebastian Reyes, IBPAP board chairman and Genpact Philippines country manager.

“With global trends focusing on artificial intelligence, digital transformation, big data and new delivery models, it is important that the sector future proofs itself. With this new roadmap, we aim to accelerate the industry even farther to prove that the Philippines is a future-ready investment destination.”

Looking back at Roadmap 2012-2016, IBPAP said the industry was able to gain strong support from both private and public sectors. At the end of 2016, the industry is expected to achieve its goals of 1.3 million jobs and $25 billion in revenue.

The new roadmap is the most ambitious one yet, IBPAP said, as it takes a sectoral approach on each of the industry’s sub-sectors — animation and game development, contact center and business process management, global in-house centers, health information management, and information technology and software.

Technical working groups, composed of experts from both the public and private sectors, were also formed to provide strategic direction for programs focused on human capital development, inclusive growth through the improved Next Wave Cities program, country competitiveness to drive more foreign interest, government relations for stronger partnerships, SME and startups for more business opportunities, and impact of technology to respond to evolving market demands.

“We all know this industry has contributed to our stature as one of the top economies in the region today, and one of the most resilient in the world. Thanks to this industry, we are on a path towards building an economy that is robust and inclusive.” said Rodolfo Salalima, secretary of the Department of Information and Communications Technology (DICT).

Salalima earlier sought to assure the industry that the country will continue to deal with the US – the dominant market of the outsourcing industry — even with the “separation” pronouncement of Duterte.

“It is clear that the creation of the DICT will make the country a prime spot for the BPO industry and we assure you that the same objective and mandate of our department will remain and be pursued,” he said.

Salalima said the Philippine government, through the DICT, will enforce all business contracts with US companies.

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