Alorica set to hire 8,000 new employees in PH by year-end

Outsourcing firm Alorica has announced that it is significantly ramping up its headcount in the country as it is set to hire 8,000 new employees before the current year is out.

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Irvine, California-based Alorica currently has 92,000 team members worldwide, 30,500 of them working in 17 office locations across the Philippines.

“At Alorica, we’re earning more business every day and growing at a phenomenal pace,” said Bong Borja, Alorica Asia president.

“And since we’re in the people-to-people business, we need to hire thousands of more amazing people to create even more insanely great customer experiences.”

The vast majority of the new jobs are for customer engagement experts, but Alorica said it is also hiring supervisors, quality assurance managers, facilities coordinators and human resources and IT professionals. Nearly all of the 8,000 new positions are full-time, it said.

“We hire engaging, outgoing people who like serving others and then we invest heavily in their training to help ensure they’re set up for success. So, it’s no surprise that 70 percent of Alorica’s supervisors, managers and directors started at Alorica on the front lines,” Borja said.

The hiring announcement came during a formal unveiling of the Alorica signage by Borja and dozens of employees at the company’s flagship office in Quezon City on Oct. 24.

He also highlighted new Alorica branding throughout the office, which had been owned by a company that Alorica acquired earlier this year.

As a result of that acquisition, Alorica now operates 12 customer engagement centers in the National Capital Region and five in the cities of Clark, Lipa, Cebu, Laoag, and Davao.

In addition to training and career opportunities, Borja said Alorica also sets itself apart by investing in its unique culture.

Each Alorica office appoints “culture champions” who drive employee engagement. They are responsible for organizing fun daily and weekly activities on site, managing annual family-friendly events at their offices, and coordinating employees to volunteer at local non-profit organizations to help the less fortunate.

For example, the company recently hosted a job fair at which Alorica employees, guests, and applicants alike participated in a flash mob dance-off and had fun taking photos in a photo booth and sharing them with friends on social media.

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