Mobile firm Shopee expands free shipping, cash-on-delivery nationwide

Ascendant mobile commerce platform Shopee said it is off to an auspicious start in 2017, seeing strong growth in users, millions of product shipped across the country, and numerous partnerships forged with new sellers.


Shopee head of commercial business Macy Castillo shared that the mobile firm has reached over 3 million downloads in the country and has consistently been one of the leading mobile shopping apps in the Philippines.

“Shopee has experienced overwhelming growth in the past year and we are constantly improving all aspects of our business to cater to the increasing demands of our consumers. Our main commitment has always been to provide the best experience to our buyers and sellers,” said Castillo.

Shopee announced that it will be the first mobile shopping platform in the Philippines to offer both buyers and sellers free shipping and cash-on-delivery (COD) nationwide.

“Because of the program’s initial success, we decided to expand our free shipping and COD service, enabling a larger number of our sellers to attract even more customers from over 900 cities and municipalities in the country, especially outside Metro Manila,” added Castillo.

One advantageous feature of the free shipping and COD program is that more sellers on the platform will be able to ship out their products conveniently from their homes and offices without having to make a trip to a courier service outlet by simply requesting for a pickup via the app with a few clicks.

“My customers were very satisfied with Shopee’s Free Shipping and Cash on Delivery because I was able to ship their orders more efficiently and grew my business from 2 to 5 orders a day to 300 to 400 orders daily,” said Ian Ordinario, owner of the “Suki Mo Ako” store in Shopee.

“They’ve made it very convenient — before, I needed to line up in a nearby courier branch; now with Shopee, I can easily ask the courier to pick up orders via the app. This made my transactions with buyers faster, which in return made them very happy,” added Ordinario.


  1. Jeremy

    July 7, 2017 at 10:36 AM

    Does also has a mobile app like shopee and lazada?

  2. Maiko Kimberly Estayan

    July 16, 2017 at 9:07 PM

    I am a seller, can I ask how to enable cod in my shop?

    • Mace

      August 29, 2017 at 2:42 PM

      I was just granted of free shipping & cod by Shopee. Mga friend, ganun pala yun, kakambal ng free shipping si COD, once ma approve free shipping mo, kasabay na nun ang COD. 🙂

      • teresa

        August 31, 2017 at 8:26 AM

        thi mace, panu mu malalaman if they aproved you as a free shipping same as COD

      • Vivian Mirasol

        October 18, 2017 at 1:35 AM

        Hi!Mace i just wanted to ask kung pano ka nagkapagsign up for free shipping.

      • Mary Jane Labanda

        October 20, 2017 at 7:20 AM

        How to avail free shipping and cod thanks

      • Arianne

        October 31, 2017 at 10:09 AM

        Hi Mace, COD actually depends on what courier is assigned to you. Not all of them have COD

        LBC – Nationwide COD

        Black Arrow integrated – have COD but not nationwide

        Zoom and Ninja Van – No COD

        • Lucas

          November 10, 2017 at 8:30 AM

          Mam how can i arrange free pick up from lbc? Kc po naapproved nmn ng free ahipping ko s lbc. Kya lng di ko alm pno mgaarange ng pick up. Dlwang beses n ako pmunta pra mgpadla s lbc shoulder ko pa sf. Kc nga di ako mkaarrange ng pick up.

      • kate de jesus

        November 29, 2017 at 7:13 PM

        hi mace paano ba ienable? ka aapprove ko lang din kasi but di ko alam pinalitan ko lang lahat ng lbc(courier) tapos dinownloadd ko yung logo but di ko alam next step

    • Grace

      August 31, 2017 at 8:42 AM

      If your pick-up area is serviceable by Shopee’s Free Shipping Promo with their accredited couriers, they will grant you COD. Just set your Pick-Up Address under My Addresses and wait for Shopee’s notification. Hope this helps! 😀

      • Katrina

        August 31, 2017 at 7:15 PM

        Bt po gnun? I was approved on my shoppee account for the cod.I followed the instructions to enable ninja van on my listing. Then when a buyer talk to me , she said she cant see a cash on delivery button. Please help me

        • Arianne

          October 31, 2017 at 10:04 AM

          Hi! Ninja van does not have cod unlike black arrow integrated and LBC.

      • Ching

        October 25, 2017 at 10:52 PM

        How long it will take para malaman if naapproved ni Shopee and COD and free shipping? Thank you

      • jeffry constantino

        April 26, 2018 at 1:25 PM

        Bat po gnun nkakapag COD nman po ako dati sa LBC bat ngaun ayaw na

  3. Rhea

    August 9, 2017 at 2:48 PM

    Hi how can I able to allow my buyers to use COD?
    Please help. Thank you.

    • Mace

      August 13, 2017 at 12:29 PM

      Yes this is my concern too
      To enable cod for my shop

      • Arianne

        October 31, 2017 at 10:06 AM

        COD depends on the courier assigned to you. If your courier is LBC you will have nationwide COD, black arrow integrated have COD too but not nationwide. Ninja Van and Zoom does not have COD.

    • Mace

      August 29, 2017 at 2:42 PM

      See my reply above sis 🙂

  4. Andrew Quinto

    August 23, 2017 at 9:28 AM

    same here also how to make my item for sale COD

  5. Peter Paul Ureca

    August 27, 2017 at 8:58 AM

    Same Rin dito…how to make my item for cod??

  6. Mace

    August 29, 2017 at 2:45 PM

    Sa kapwa ko seller, pakibasa na lang ng reply ko sa thread about COD for our shop..hope it helps

  7. SynaElaine

    September 7, 2017 at 8:27 AM

    Grabe eto din problem Ko!!!

  8. Kariza Guinto

    September 11, 2017 at 4:19 PM

    Bacoor area cover din po ba free shipping fee? First time ko magsell sa shopee

  9. julie

    September 21, 2017 at 6:13 PM

    Hi. Ayaw po ma click in order received. Patulong po. Kasi ung mga seller, hndi nla ma receive ung money. Nag try ako sa ibang phone ganun dn. Pano ba to? Sir ba account ko?

  10. Ella alday

    October 1, 2017 at 12:20 AM

    Kailangan pa ba enable yung i will cover the shipping fee para maging free shipping sya?

    • Em

      October 6, 2017 at 4:09 PM

      Hi Ella. No. pag naka enable yun sis ibig sabihin ikaw magbabayad ng shippin fee. malulugi ka, unless kasama na sa original price mo ung SF 🙂

  11. dash

    October 3, 2017 at 12:38 PM

    Hi!!! (IT IS STATED NA FREE SHIPPING FEE) Why is it kahit 500+ yung worth ng order ko tapos when I check out, it’s not free shipping fee! 50% lang yung bawas ng shipping fee. Anyone who have the same problem as me? ☹

    • Arianne

      October 31, 2017 at 10:11 AM

      Nakacap na po ang shipping fee ni shopee to 120 pesos. In excess to 120 pesos charged to buyer na po.

    • zandra

      January 21, 2018 at 4:28 PM

      Ganyan din problem ko

  12. rona

    October 11, 2017 at 4:48 PM

    Hi! that’s also my problem, no COD for mode of payment and also for shipping options no Black Arrow included in the options just LBC Express, Fastrack, Xend, JRS, 2Go and other service provider. I already enable them all.

    • Nadine

      November 16, 2017 at 6:30 PM

      This is my problem too. I have free shipping c/o ninja van but i cannot find the integrated couriers. Listed naman ang address ko as a serviceable area 🙁

  13. rash

    October 15, 2017 at 6:59 AM

    Hi po, if I order po from different seller, different din po pa ang shipping fee or isahang bayad lang ng SF? Thank you

    • Mimi

      December 18, 2017 at 9:37 AM

      Different shipping fee po.

  14. Norie forgalidad

    October 21, 2017 at 3:43 PM

    Free shipping na ko s shopee via ninja van peeo hindi pa rin pwede mg cod customer pano po b un?

  15. WalangForever

    October 24, 2017 at 3:46 PM

    Hi pahelp po. Enabled na zoom sa mga couriers pero wla pa ding nalabas na cod option sa shop ko. Please help. Approved na sya e and sinunod ko instructions. Bawat product enabled na un zoom. Wala pa din.

  16. Arianne

    October 31, 2017 at 10:11 AM

    COD actually depends on what courier is assigned to you. Not all of them have COD
    LBC – Nationwide COD
    Black Arrow integrated – have COD but not nationwide
    Zoom and Ninja Van – No COD

  17. Jane

    January 23, 2018 at 5:13 PM

    Hello po, New seller lng ako . Na try nyo na po bang mag shoulder ng shipping fee? Kasi akala ko 50pesos lng ma deduct from the item’s cost, yung pala 155pesos via black arrow and to think of mgkatabi lng kami ng province ng buyer ko (2 hrs drive) 🙁

  18. Andrea

    February 4, 2018 at 12:39 AM

    Limited lang yung free shipping in a week? Paano yun babalik tuwing kelan? Thanks. New member

  19. Anamee Valencia

    February 8, 2018 at 4:42 AM

    Frustrating on the part of the buyer when browsing an items then after placing the order the address is not supported…nakakawala ng gana…I know many experiencing this too…

    • Nerf

      April 10, 2018 at 6:11 PM

      Oo nga po. Pnu po ba masolusyunan ito?

  20. lea mingo

    April 5, 2018 at 11:21 AM

    hi if maappproved nako ng cod at free shipping as a seller pano ko makukuha ang payment?

  21. Ana

    May 11, 2018 at 12:25 PM

    Hi. New seller here. Patulong po sana how to set shipping fee lbc courier po. No cod option at wla png bank accounts nkalink sa shop q.Pano at saan mgbbyad ang buyer q sa order nya? ano po ibig sabihin ng shopee gauranteed at how does e wallet works?

    • Patty

      August 14, 2018 at 1:23 PM

      HI new just curios, if may promo ang shoppe.. like free shipping and % off the price, cover b nila yon? or kaltas s sales ng seller?

  22. alisa

    June 3, 2018 at 10:44 PM

    Kht zoom o ninja van ako lagi ako naka cod

  23. rowena pones

    June 19, 2018 at 1:46 PM

    pano po ba gagawin ko unsupported address po ang nakalagay madami po ako oorderin so pano po ako makakaorder?pls po help me thank you

  24. Shalom

    July 27, 2018 at 11:49 AM

    hello po. Is free shipping of the seller to customer will be shouldered by the seller?

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