Local courier seeks help from public in fight against online scammers

Courier and money remittance firm LBC has issued a call to the public to help defeat online scammers who victimize unsuspecting netizens.

[IMAGE] CONSUMER_PROTECTION_FA_122216-10

The company has shared the following tips to avoid falling prey to cyber criminals:

• For LBC customers, double check the LBC URL to confirm that it is the official LBC website. Once proven legitimate, you can check the status of your transaction and track your package by typing in your tracking number. Always remember that tracking numbers should be kept private. Avoid entrusting this with anyone and never post this online. Be cautious also on websites with typographical and grammatical errors.

• Protect yourself against phishing sites or those which disguise themselves as an official site (for example, www.lbc123express.com, www.lbcbespress.com) so they can get access to your private information.

• Be extra careful and vigilant in doing online transactions. Make your purchases only from reputable and credible websites and merchants by checking reviews and other customer feedback.

• If in doubt, better to hold off your transaction until you’re certain that the website is authentic. Alert the proper authorities and report suspicious sites. LBC needs the public’s cooperation to prevent and stop cybercrime.

The LBC Hotline is open 24/7 to address your concerns. Call 8585-999 (for NCR) or 1-800-10-858-5999 (for provincial) to get in touch with their customer service team.

You may also reach them via email at customercare@lbcexpress.com. Report cybercrime through PNP’s Anti-Cybercrime Group: Twitter @PNPACG, FB: /anticybercrimegroup, Hotline: (02)414-1560 or (02)414-2199 or to Fair Trade Enforcement Bureau of DTI – call (+632) 811.8231 or email them at FTEB@dti.gov.ph.

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