Avaya PH country manager retiring after 17 years at the helm

Edgar Doctolero, the first — and so far, the only — Philippine country manager of communications equipment maker Avaya, has revealed that he is retiring from his position after 17 long years.

Credit: Facebook page of Edgar Doctolero

Credit: Facebook page of Edgar Doctolero

Doctolero first hinted his retirement in Facebook when he posted a photo of him apparently being given a despedida party by his office mates. In a private message, he confirmed that he is indeed retiring from the company and that he has not accepted any position outside of Avaya — yet.

In a later comment, Doctolero stressed that he did not resign and that his retirement was due in 2015 but his stay was only extended for another two years.

A graduate of the University of the East, Doctolero worked at tech firms Datacraft, Cisco, and Siemens before landing the top job at Avaya Philippines when it opened in 2000.

His retirement marks the end of a lengthy career at Avaya which took off alongside the meteoric rise of the Philippines as the call center capital of the world.

As a major supplier of wireless communication gears and Internet telephony, Doctolero led the Silicon Valley firm in dominating the local enterprise market, putting special emphasis on the multi-billion BPO sector.

Competing mainly with his former employer Cisco, he struck numerous partnerships with local industry giants such as PLDT to offer new technologies such as video-as-a-service (VaaS) solution to local enterprises.

But even as local operations continued to grow and bring in revenues, the company’s global operations gradually slumped. This ultimately led to filing for bankruptcy protection in January 2017 while trying to sell its once lucrative call center business.

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