Telus International acquires Ireland-based BPO firm Voxpro

Outsourcing company Telus International has announced the acquisition of Voxpro, a multi-lingual BPO firm with locations in the United States, Ireland, Romania, and the Philippines.

Telus International president and CEO Jeffrey Puritt (left) with Voxpro co-founder and CEO Dan Kiely

Telus International president and CEO Jeffrey Puritt (left) with Voxpro co-founder and CEO Dan Kiely

Now operating as “Voxpro – powered by Telus International,” the Ireland-headquartered company has dedicated, shared or co-located customer support capabilities.

With locations in Folsom, California and Athens, Georgia, the partnership grows Telus International’s US footprint. In addition, Voxpro’s European operations will add new service delivery centers in Ireland, while also expanding Telus International’s presence in Bucharest, Romania and Manila.

“This is a partnership of like-minded organizations focused on providing world-class brand experiences for our clients and their customers,” said Jeffrey Puritt, Telus International president and CEO.

Approximately 2,700 Voxpro team members, including the Voxpro leadership team, will join the Telus International family, bringing the combined employee base to almost 28,000 team members across the globe serving customers in over 35 languages.

“It‟s an extremely special day for us and for all of our partners, team members, and indeed, everyone in the Voxpro community,” said Dan Kiely, Voxpro co-founder and CEO.

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