HMO firm PhilCare taps IBM’s Watson-powered cloud platform

Tech colossus IBM has announced that PhilCare has selected IBM Cloud as a platform to build and scale their customer-facing mobile app.

Through IBM Cloud and IBM Watson API, PhilCare plans to accelerate their time-to-market and transform the way they deliver exceptional experiences to their customers.

PhilCare, founded in 1982, currently has 350,000 members and is one of the country’s pioneering health maintenance organization (HMO) companies. In 2013, it created PhilCare Go mobile app that provided customers quick access to their health plan coverage and benefits.

PhilCare Snap, launched in 2015, is its near field communication (NFC)-enabled membership card designed to make hospital transactions faster, efficient, and almost paperless.

Last year, it introduced PCare EASy (PhilCare Electronic Approval System), a faster and more convenient way for LOA issuance via member portal – allowing members to skip long queues.

PhilCare turned to IBM Watson API to update their mobile app into HeyPhil, a cognitive voice assistant that provides members with the assistance.

Aside from being able to provide the same information as its predecessor, HeyPhil is loaded with features such as BMI and calorie calculator, and rewards program – making it a real mobile wellness companion.

Moreover, IBM Watson API gives HeyPhil users a human-like voice interactive experience. Additional functions and features will be added to the app in the future, using analytics and IoT, as well as partnerships with other apps such as transportation service.

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