Study finds 65% of Pinoy college graduates not employable

About 65% of college graduates in the Philippines do not have the right skills and training to qualify for the jobs of their choice.

Photo shows top officials of CCAP discussing the results of the study at a press briefing in Taguig City

Photo shows top officials of CCAP discussing the results of the study at a press briefing in Taguig City

This is one of the findings of the “National Employability Report—Philippines” conducted and released by India-based employability assessment firm Aspiring Minds.

The report brings to light the employability of graduates in Philippines across different sectors of the knowledge economy.

Varun Aggarwal, co-founder and CTO of Aspiring Minds, said, “An economy with a large percentage of unemployable candidates is not only inefficient, but socially unstable, too. This calls for substantive intervention in curriculums and teaching pedagogy at school and college level to improve basic skills of students.”

The study is based on analysis of 60,000 fresh graduates from more than 80 colleges across the country.

The analysis and findings of the report are based on the results of these students on AMCAT: Aspiring Minds Computer Adaptive Test, which is the world’s largest standardized employability test.

Based on the results, overall employability needs improvement. Around 65% graduates are not employable in the job they want, the report indicated. “They show gaps in various skills as required in succeeding in the job role,” it noted.

Employability figures for various functions within the business process outsourcing (BPO) sector also reflected lack of sufficient and required skills among the total number of graduates who aspire to work in the industry.

This is true for inbound customer service jobs, for outbound sales, and for information technology (IT) helpdesk. The employability of all these roles in below 25%, the study said.

According to Aspiring Minds, most of the candidates showed deficiency in required cognitive skills, which most employers see as an indication of trainability on the job.

For the Contact Center Association of the Philippines (CCAP), the findings is not surprising as the industry has been experiencing low hiring rate of about 6% to 10%.

The findings also validate its earlier call for an improved education system that can produce high-skilled contact center candidates.

“Over the years, we have been working with the Commission on Higher Education (CHED), the Department of Education (DepEd), Technical Education and Skills Development Authority (TESDA), and schools to look at the relevant skills that the industry needs, and how we can build those skills in the curriculum itself,” said CCAP chairman Benedict Hernandez.

“Students must be educated and trained to develop skills that are specifically required in the contact center industry,” he added.

Industry analysts think that with the shifting focus of the contact center industry from provision of customer service to delivery of customer experience, greater efforts must be exerted to produce graduates with sufficient skills to meet the requirements of customer-experience focused businesses.

“CCAP continuous to strengthen those efforts to improve education and skills of our graduates,” said CCAP President Jojo Uligan. “The study is very helpful detailed analysis and insights useful for our planning for intervention.”

The study in full details will be presented and tackled in the upcoming Contact Islands, an annual industry conference that is scheduled this year on October 11 and 12 at Shangri-La’s Boracay Resort & Spa in Boracay Island.

Comment on this post