Sitel recognized for ‘Best People and Culture’ at int’l BPO event

SYDNEY — Sitel, the BPO subsidiary of Sitel Group, was honored with the Contact Centre Excellence Award for “Best People and Culture” at the recent Contact Centre Week 2018 (CCW2018) event in Sydney, Australia.

The winners at the Contact Centre Week 2018 in Sydney, Australia including Julian Smith (center with certificate in left hand), Sitel director for business development, accepting the award

The award distinguishes Sitel’s commitment to its associates in Asia and Pacific — and around the world — confirming they feel motivated and engaged to build and improve the future of the customer experience industry.

Contact Centre Week is an annual event gathering the best customer experience brands in APAC. Within the rapidly evolving customer experience industry, the event aims to provide a venue for customer experience thought leaders and professionals to discuss new innovations, present important case studies and highlight best practices and people processes to drive contact centers forward.

The summit culminates in the Contact Centre Week Annual Awards Night, shining the spotlight on the best brands in the region.

“Recognition from the CCW2018 further underscores Sitel’s ongoing commitment to not only provide the best customer experiences for our clients, but also in nurturing a strong and diverse workplace for our people,” shared Craig Reines, Sitel’s chief operating officer Asia Pacific.

“This award inspires us to continue working diligently to provide our people with abundant opportunities for learning, development, collaboration and innovation.”

“In a highly competitive market, it’s gratifying to receive this recognition from CCW2018 to emphasize we are on the right track,” said Laurent Uberti, Sitel Group’s president and CEO.

“We are proud of the work Sitel is doing in the APAC region and look forward to strengthening our business even further by providing the platform for innovative and unique end-to-end offerings across all stages of the customer journey.”

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