Pinoy online store tops US website list of worthy chatbots

Filipino-owned online gadgets store Argomall has topped Sumo.com’s list of successful e-commerce chatbots that are rocking audiences in various industries.

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Argomall, the only Filipino company in the recently published roster, shone over four other brands from around the world such as LEGO, Decen Muebles Infantiles, Hello Fresh, and Bot Burger.

Sumo, a company based in the United States that powers website traffic for nearly a million sites globally, linked up with Chatfuel to come up with the list.

Argomall was the first to be commended because of its chatbot’s ability to streamline the sales process by letting users place an order without leaving the app. It also enhances the live chat support experience by enabling customers to ask questions with an agency at any point during the ordering process.

According to Sumo, “Argomall’s bot has become an important sales and customer service tool for the company and generated a 23x increase in ROI in the first few months after its launch.”

Karel Holub, chief argonaut of Argomall, said, “We are honored about this recognition from Sumo.com and very ecstatic over the convenience that this brings to our beloved customers.”

Human customer service argonauts still augment Argomall’s chatbot

There are over 69 million Facebook users in the Philippines that’s why Argomall made its chatbot available in Facebook Messenger.

All a consumer has to do is to find “argomall, Inc.” or “@argomall” on their Facebook Messenger and then tap “Get Started”. The bot will then ask how it can help the consumer. Consumers can then choose between “Ask Question”, “Track my Item”, and “Order Now”.

Argomall.com was borne out of a creative dream by Filipino-owned conglomerate Transnational Diversified Group in November 2015, to deliver quick, efficient, and simple solutions to the discerning Filipino tech shopper.

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