FWD Insurance goes digital with new ‘Tapp’ mobile app

Up-and-coming insurance firm FWD Life Insurance has unveiled the latest in its digital customer innovations — the Tapp mobile app.

Since its pioneering introduction of a 24/7 support hotline and customer service live chat in 2017, FWD has conceived the Tapp mobile app for always-on and on-the-go customers.

Tapp, dubbed the “one-tap insurance app”, is a one-stop shop for FWD customers to manage their policies digitally. With Tapp, policyholders will have access to their policy coverage and details, pay their premiums, and track their investment values, all rolled in one convenient and user-friendly app.

“In line with FWD’s vision of changing the way people feel about insurance, we are focused on making insurance accessible and convenient for our customers. It is with pride that we unveil Tapp as another testament to our customer-led business strategy,” said FWD Life Insurance Philippines president and CEO Peter Grimes.

“With Tapp, FWD is giving our customers round-the-clock support and empowering them to get
information they need independently and conveniently,” Grimes added. “Exciting app features are underway and are geared towards meeting the dynamic needs of Filipino customers of today, providing them efficient and reliable after-sales service, anytime and anywhere.”

FWD said its competitive differentiator lies in creating meaningful digital customer engagement and investing in technology that completes its existing human touchpoints. The company is hoping that its mobile app will take its customer engagement and customer experience to the next level.

“In bringing Tapp to life, we asked our customers how they would like to manage their policies with us. Based on the insights we gathered, the app’s first launch already hosts some industry-first features including the ability to show the growth of customer’s investment values over time,” said Grimes. “Tapp is where ease-of-use and best-in-class service meet as it is designed for, around, and with our customers and their lifestyles.”

Tapp also hosts a built-in Live Chat feature saving time on voice prompts and phone verification procedures, on top of the robust self-service options within the app. The app streamlines frequent customer inquiries and service requests with round-the-clock information gateway and service center — from due date reminders and online payments, to generating policy documents and updating contact details.

The Tapp mobile app is now available for download on the App Store for iOS users and the Google Play Store for Android users.

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