As criticisms emerged from social media that call center firms did not allow their workers to get out of their offices during the earthquake that hit Luzon on Monday, an organization of BPO operators said their workers’ safety is still their paramount concern.
In a statement, the Contact Center Association of the Philippines (CCAP) said its member-firms observed safety procedures to ensure the overall safety of everyone in the workplace during the tremor.
“Companies have publicly assured the safety of their staff during and after the earthquake and just like most other businesses that observe safety standards, our member-companies reported having coordinated with their respective building’s Property Management Office, which is tasked to assess any structural damage, after evacuating employees and prior to allowing people to return to their work stations,” CCAP stated.
Based on its monitoring, the industry group said most of its member-companies have not reported any untoward incidence during and after the earthquake.
“CCAP assures its stakeholders and the public that it is always upholding safety standards especially during times of calamities and situations when general security is compromised,” it added.
“As the organization has always been emphasizing, our people are the greatest asset in our business and operations. Thus, we continuously guide our member-companies to unrelentingly prioritize overall safety and security in our workplaces as well as guarantee the welfare of every individual within our rosters.”
The organization said its members have ensured that their respective network infrastructure and equipment remain in reliable condition to facilitate continuity in operations following the earthquake. This way, it said, any unnecessary disruption will not set in to affect any operational function.