Computer maker Lenovo recently inaugurated its first exclusive standalone service center in the country to further cater to the support needs of its customers in the Philippines.
Lenovo Philippines country general manager Michael Ngan said the decision to create an exclusive service center is part of the company’s aim to improve customer experience by enhancing the speed and quality of its after-sales services.
Located at the Ground Floor of North Domingo Place, Domingo St., San Juan City, the service center will provide repair services on Lenovo’s consumer and commercial products.
Customers can choose from a variety of offerings like In Warranty and Out-of-Warranty Repair and Installation of Upgrades (memory, HDD, etc.), as well as parts and accessories sales (original and OEM).
With this dedicated service center, Lenovo customers can expect faster repair experience since the number of sub-contracted services and extra layers of processes are minimized. This is a stark contrast to the usual multi-branded service centers which tend to divide the resources depending on the repair workload.
To extend support services to patrons nationwide, Lenovo is also planning to establish service centers in Metro Cebu and Metro Davao in the near future.
Lenovo also offers two support services exclusive to its customers – Premium Care and Accidental Damage Protection.
A unique package created especially with hassle-free services in mind, Premium Care provides 24/7 technical support over the phone, hardware repair service delivery, single resource for software and hardware expertise, extended Field Response time (9AM-9PM, Mondays to Fridays), comprehensive software support with collaborative third-party assistance, and annual PC health checks.
Accidental Damage Protection, on the other hand, is a unique service offering that provides support not usually covered by standard warranties as it repairs damages brought by accidents. This covers operational or structural failure caused by liquid spills on the keyboard, unintentional bumps or drops from not more than 15 feet or 5 meters, an electrical surge that damages the product’s circuitry, or failure of the integrated screen. The tech experts will repair or replace any damaged products, provided that the damage is accidental and unintentional.
Lenovo Service Center is open Mondays to Fridays at 8:30AM to 5:30PM, and Saturdays from 9:00AM to 6:00PM. Interested customers can contact the center via (02) 867-2273, 0998-953-6866, and 0917-953-6686.