SIA?s new budget airline taps SPi for call center services

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The PLDT-owned outscourcing SPi Global will provide telecommunications customer services such as booking of Scoot?s tickets, special seats and meals requests, and after-sales support with representatives speaking in English, Mandarin, and Japanese, in addition to handling email enquiries for Scoot. ?We warmly welcome SPi Global into the Scoot family and we?re confident that the company will live up to its reputation for providing professional call center services with Scootitude,? said Scoot CEO Campbell Wilson. ?With our experience representing leading companies in the Asia Pacific and United States, we understand how important customer service is in generating customer loyalty and new business. This is especially true in the airline industry,? said SPi Global President and CEO Maulik Parekh. ?We are proud that Scoot has tapped us for their operations. We look forward to working with Scoot as they establish a foothold in their market,? he added. Parekh said SPi Global has a dedicated team immersed in Scoot?s corporate culture that exudes a fun, friendly, and forward-thinking persona. ]]>

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