Bacolod BPO sector is first to adopt employment code in Region 6

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Department of Labor and Employment secretary Rosalinda Baldoz, who witnessed the signing of the code, said Bacolod City BPO/ICT stakeholders crafted the document after several meetings between employers and workers groups as well as with the government sector. ?The primary goals of having a voluntary code are to foster smooth management-labor relations and promote voluntary compliance with labor and occupational safety and health standards, thereby enhancing continuous growth, productivity, and competitiveness of the industry in response to global challenges,? Baldoz. ?As I often reiterate, the VCGP should be living document to be used to your advantage and benefit. It should not languish in some distant and remote shelf to gather dust and be forgotten,? she added. The code, according to DOLE Region 6 director Ponciano M. Ligutom, lays down the ICT members? commitments to establish voluntary parameters and standards on the social and employment aspects in the BPO/ICT industry in the region. Jocelle Batapa-Sigue, chairperson of the National ICT Councils of the Philippines (NICP), was present during the signing of the code, along with representatives of BPO companies in Bacolod City such as Teleperformance, Transcom, Teletech, Focus-Direct, and Benefit. Two salient features of the code pertain to training and education and maintenance of industrial peace and harmony. On the first, the code provides that the BPO/ICT industry should work towards building a collaborative partnership with the academe to enhance the skills and preparedness of faculty and students alike through faculty internship programs, career talks, technical forums, and curriculum review. The code further provides that the sector shall endeavor to prevent labor-management disputes through strong labor and management partnerships and institutionalize voluntary modes of dispute settlement mechanisms utilizing employee volunteer groups or special interest clubs for early detection of issues. It also provides that industry should also conduct regular focus group discussion/coffee sessions/town hall meetings and create labor management councils or its equivalent at production and industry levels. ]]>

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