Pag-Ibig taps PLDT for call center operations

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Callers are greeted by an automated voice prompt that enumerates the Pag-Ibig Fund?s menu of services. A detailed set of instructions on how to avail of these services is available to the caller with a push of button. ?To accommodate the influx of calls we receive every day, we have extended our call center operations. Our agents are ready to answer our members? queries from 8 am to 10 pm from Mondays through Fridays. And because of the floods caused by the recent torrential rains, we have opened our services during Saturdays and holidays from 8 am to 5 pm to answer the urgent needs of our members affected by the calamity,? said Pag-Ibig Fund CEO Darlene Marie B. Berberabe. Aside from a PABX system, PLDT, through its subsidiary Smart Communications, will also enable the Pag-Ibig Fund?s Web-based text broadcast system called Netcast to send important announcements to its members? mobile number. ?These services are absolutely helpful during these times when Pag-Ibig members need immediate financial assistance for the repair and rebuilding of their homes damaged by the recent monsoon rains,? PLDT vice president and corporate business group head Jovy Hernandez said. Last year, Pag-Ibig launched an electronic registration system to facilitate the applications of new members through its official website. All Web-based applications of Pag-Ibig such as the corporate email system, chat facility for clients, and the website are running on PLDT?s Internet service. ]]>

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