PNP, BPO firms mull ties to combat cybercrime

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CIDG chief Samuel D. Pagdilao Jr. said the move to strengthen the ties between the CIDG and the leaders of the Philippine Call Center Alliance and the Call Center Association of the Philippines came in the light of the exploratory talks between the agencies last Monday, September 10, that sought to promote better understanding on the CIDG?s mandate as the PNP?s lead agency tasked to fight transnational and cybercrime and how can these efforts protect the call center industry. Among the attendees were ICTO deputy executive director Alejandro Melchor III, CCAP executive director Jojo Uligan, PhilCall official Fred Chua, PhilCall, Cybersecurity Teleservices president George Sorio, Metroclark Council representative Alex Dyreyes, and Bright Mango Solutions CEO Jun Abo. Pagdilao said the meeting stemmed from the request sent by the ICTO-DOST who interceded on behalf of the call center operators who expressed fear that the raid of the CIDG?s Anti-Transnational and Cybercrime Division (ATCCD) on a call center firm in Mandaue City, Cebu will weaken the industry in the country. During the conference, the CIDG explained that the raid at the 7/2 CARE Call Center last July 29 was an offshoot of a complaint lodged by Pfizer, a pharmaceutical company, for selling counterfeit potency drugs, particularly Viagra, via the Internet. Pagdilao assured the group that the actions taken by the CIDG were not meant to destroy the industry but rather protect them from the predation of criminal elements engaged in cybercrime. In this light, the CIDG and the call center operators have agreed to hold joint seminar-workshop to empower them to help the government fight cybercrime. The CIDG and the call center operators also agreed to create a technical working group who will formulate a protocol that will define the procedures that the PNP and the call center operators should observe in the conduct of raids against call center hubs. ]]>

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