Russian call center solutions maker expands to PH

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Naumen, has formally set foot in the Philippines to sell its software to the country?s booming BPO industry. [caption id="attachment_5010" align="aligncenter" width="450" caption="Noda CEO Andrey Zaitsev (standing) discusses the company?s plans during the recent press briefing at the Manila Peninsula in Makati City"][/caption] The move is part of the company?s strategy to head towards Southeast Asia after expanding its presence in Eastern Europe and Central Asia. The company’s interest in the Philippines was immediately announced after the conclusion of the APEC 2012 summit in Vladivostok, Russia. ?Our unique approach for contact centers can really benefit Philippine contact centers. Our solutions can cut operational and maintenance expenses and, at the same time, enable these centers to provide high-quality service,? said Noda CEO Andrey Zaitsev. The past year saw the Philippine BPO industry rake in $11 billion in earnings, employ 638,000 individuals, and oversee more than 700 BPO centers and global in-house contact centers. Additionally, the BPO industry is poised to grow up to 20 percent more by 2016, with an overall value of $25 billion. ?All of these things made the Philippines the most attractive option for us,? Zaitsev explained. ?We don?t just offer call management solutions to Philippine contact centers; we also provide solutions to help manage the contact centers themselves.? Noda is ranked third when it comes to software solutions used in Central Asia and Eastern Europe (after only Cisco and Avaya), and has recently registered positive business growth compared to its rivals. For 2012, Noda has an 8 percent share in the Russian market for implemented workplaces, and 13 percent for solutions in outsourced contact centers. Noda has recently registered a 40 percent growth in the Russian BPO sector, bigger than the registered growth of the entire sector in 2011. Aside from its software solutions, Noda also provides custom implementations for its clients. In 2009, Noda worked with the Tele-Course Contact Center in Moscow, Russia to implement the first automated software solution for the Tele-Course facility. The automation project was unique in the sense that 90 percent of the Tele-Course staff were visually impaired, and that the solution handles the workload of more than 2,500 agents. ]]>

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