Word war erupts anew on Globe-PLDT interconnection issue

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On Wednesday, PLDT issued an advisory that its network in Northern Luzon ?is operating normally, contrary to an erroneous advisory issued by Globe to its subscribers earlier today (Feb. 27).? The Pangilinan-led telco said other carriers such as Bayan Telecommunications and Digitel did not experience any trouble in the same interconnection gateway facility that Globe was using. ?This indicates that the interconnection problems being experienced by Globe in Northern Luzon are caused by problems in Globe’s network and transmission facilities,? it pointed out. But, Globe noted that on February 25, 2013 at around 8:00PM, the local interconnection with PLDT in Bulacan was monitored to be out-of-service. ?This was relayed immediately to PLDT as initial investigation showed it was due to unavailability of Signaling Link. PLDT team advised us that they will look into the problem and perform a reset if necessary. ?Since 2012, the POIs with PLDT always experienced problems on the signaling link at PLDT side which necessitates them to perform a reset of the said signaling links. By February 26, 2013 at around 12:00PM, Globe said other North Luzon local interconnections with PLDT (La Union, Baguio, Tarlac, Bulacan, Nueva Ecija) also went out-of-service, ?again due to the unavailability of signaling links.? ?This was likewise escalated to PLDT for their investigation and rectification. PLDT informed us that they forwarded the concern to their technical teams and will update Globe accordingly,? the company narrated. ?On the morning of Feb 27, the local POIs were still out-of-service and PLDT has still not given any reason for it. Given the amount of time and the inconvenience to our own customers, it was necessary for us to issue a public advisory to inform our subscribers,? it added. Globe concluded: ?We urge PLDT to take public interest at heart and to solve the problem expeditiously to prevent further inconvenience to customers. All transmission facilities of Globe are working in peak condition especially in light of our network modernization program.? In response to Globe?s statement, PLDT spokesperson Ramon Isberto said on Twitter that there’s nothing wrong with PLDT’s infrastructure and that Globe is just looking for an excuse. ]]>

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