Back offices seen creating 146,000 new BPO jobs in 2013

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?We have high hopes that our BPO sector can easily achieve, possibly even surpass, the target to add some 146,000 full-time jobs this year,? said re-electionist Pasig City Rep. Roman Romulo. ?The in-house centers here of large firms have greater permanence, since they are fully owned extensions of parent entities with durable core businesses requiring constant support,? Romulo said. ?Compared to independent BPO contractors, these back offices are largely immune to external factors, such as the peso?s rise against the US dollar,? Romulo pointed out. Romulo?s remarks came shortly after Sydney, Australia-based QBE Insurance Group Ltd. bared the setting up of a back office, or global in-house center, at The Fort in Taguig City. The center will support the global business of QBE, which is mostly into property, motor vehicle and marine insurance, and has operations in 52 countries. On top of QBE?s new center, Romulo said other global corporations have unveiled plans to build up their back offices here and step up hiring. He cited St. Louis, Missouri-based Emerson Electric which is boosting its Philippine outsourcing staff from 3,100 to more than 4,000. The US-based manufacturing and technology firm?s Philippine back office, Emerson Electric (Asia) Ltd., has hubs in the cities of Pasig, Mandaluyong and Makati, and last reported P3 billion in revenues in 2011. Romulo also said the Hague, Netherlands-based Royal Dutch Shell is recruiting extra staff for its back office, Shell Shared Services Asia B.V., which already has a staff of around 3,000, and last reported P4.235 billion in revenues in 2011. Romulo earlier said he expects the largest US-based financial holding firm by assets, JPMorgan Chase & Co., to shift more jobs to its back office here that already employs more than 10,000 Filipinos. JPMorgan Chase Bank N.A.-Philippine Global Service Center by far runs the largest back office in the country by revenue, at P9.888 billion in 2011. Via back offices, global corporations have offshored highly labor-intensive and information technology (IT)-enabled business support activities to the Philippines, a lower-cost location with a surplus of college-educated and fluent English-speaking human resources. These global firms include Citigroup, Wells Fargo, Bank of America Corp., Deutsche Bank, HSBC Holdings, Manulife Financial Corp., Chartis, IBM, Hewlett-Packard, Dell, Lexmark International, and Thomson Reuters Corp. ]]>

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