US cloud-based customer service software firm formally opens PH hub

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Zen-20140724-022 Zendesk, founded in 2007 in Copenhagen, Denmark but later on moved its headquarters to San Francisco in 2009, has been in the country foe few years through informal contractors but decided to formally establish its 11th global office this year. The company?s new facility, located at the Bonifacio Global City, currently employ 22 employees although it has the capacity this headcount to 50. Globally, it has about 600 workers in its payroll. Although the cloud firm also maintains a regional hub in Singapore, the Philippine site will still provide sales and technical services to regional and global customers. In an interview during the launch of the local office, Zendesk founder and CEO Mikkel Svane said the customer service market alone is so big that the company now has more than 40,000 customer accounts worldwide and across Asia. More than 60 percent of its client base, Svane said, is located in the US. [caption id="attachment_19893" align="aligncenter" width="496"]Zendesk founder and CEO Mikkel Svane Zendesk founder and CEO Mikkel Svane[/caption] Local customers, meanwhile, include companies such as Smart Communications, MetroDeal, and Minute Burger. According to Nick Franklin, Zendesk?s managing director for Asia, the company has about 100 customers in the Philippines. The executives stressed that aside from the low cost associated with cloud-based software, one major feature that distinguishes Zendesk is its simple customer service platform. ?We?re unique in the sense that we have the most friendly user interface for a customer service software. It can be used without a manual and they can hit the ground running,? said Svane, a Danish national. Like most cloud offerings, he added clients can scale with self-service options and integrate local regulatory and non-regulatory requirements. Customers can choose from five packages which they can subscribe to on a monthly basis. ]]>

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