Mobile phones, tablets top list of consumer complaints in Central Luzon

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Credit: Credit:[/caption] A report from the Consumer Protection Division of the Department of Trade and Industry Regional Office III (DTI-3) noted that in 2015, there were a total of 511 consumer complaints resolved by the seven provincial offices and one regional office of DTI-3. Of this total, 149 or 29% of resolved consumer complaints are on product and service warranties of cellular phones. This is followed by 34 complaints on tablets, or 7%, while automobile products are also subject of 31 complaints, or 6% of the total number of consumer complaints. Other subjects of complaints resolved by DTI are household appliances and motorcycles. The Consumer Protection Division (CPD) of DTI Regional Office III reminded cellphone dealers, retailers and manufacturers to follow the provisions of Republic Act 7394 or the Consumer Act of the Philippines which provide that implied warranty for consumer items like cellphones and tablets have a minimum period of 60 days to one year. Officials of DTI also reminded the buying public to be vigilant in examining the warranty certificates which should meet the ?minimum standards for warranties? under RA 7394. The certificate should clearly stipulate the duration of the warranty, and its terms and conditions to ensure that the consumer is protected by inherent defects of the product. DTI-3 regional director Judith P. Angeles noted, however, that the number of complaints have decreased from the previous year. In 2014, there were 538 cases brought for resolution at the different offices of DTI in Central Luzon, while in 2015 the figure only reached 511 cases. Of this total, 486 cases or 95% were settled through mediation while 25 cases or 5% passed through adjudication, a more rigorous quasi-judicial process that requires hearings and decisions to be made by the consumer arbitration officer of DTI. The DTI has committed the resolution of consumer complaints through mediation within ten working days and through arbitration within 20 working days. For 2015, 99% of the consumer complaints were resolved within these periods for both mediation and arbitration. Among the resolved cases, DTI Bulacan ranked first in the resolution of 118 cases, DTI Pampanga followed with 82 cases, DTI Bataan resolved 67 cases, Nueva Ecija had 60 cases while DTI Regional Office had 58 cases. The provincial office of Zambales resolved 57 cases, while Tarlac had 56 cases resolved. DTI Aurora resolved seven consumer complaints, six of which were resolved through mediation. ]]>

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