Oracle refreshes Customer Experience Cloud Suite

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oracle cx cloud The latest additions help organizations embrace modern customer experience best practices across sales, commerce, customer service and marketing through enhancements to Oracle Sales Cloud, Oracle Commerce Cloud, Oracle Service Cloud and Oracle Marketing Cloud. Oracle Sales Cloud now includes new mobile capabilities. A new Call Report app improves mobile productivity by enabling sales reps to perform critical and frequent call report tasks on the go, while a new Mobile Commissions app enhances sales performance management by allowing the sales reps to review their compensation anywhere, any time. The latest additions build on an extensive range of mobile capabilities already available in the Oracle Sales Cloud including the Deal Management app, Oracle Voice app and the Oracle Sales Cloud Mobile app. To help organizations further enhance selling experiences, Oracle has also updated Oracle Commerce Cloud. New visual merchandising and automated recommendation capabilities enable merchandisers to better understand the consumer experience and offer more responsive personalized interactions. In addition, a new release of Oracle CPQ Cloud helps organizations optimize commerce across channels by providing support for flexible document generation. The new Document Designer provides new drag and drop capabilities as well as new organization and execution tools. In order to further help organizations enhance the on location customer experience, Oracle has also introduced new field service capabilities within the Oracle Service Cloud. A new release of Oracle Field Service Cloud enables customer service professionals to leverage time-based, predictive, self-learning technology to create the most efficient job schedules and travel routes for field resources. By enabling organizations to optimize field resources, the new release helps ensure the right field resource arrives to every job on time with the parts and knowledge required to meet the customers? expectations. The enhancements to the Oracle CX Cloud Suite also include new innovations and integrations within the Oracle Marketing Cloud. The latest additions empower consumer marketers to take advantage of powerful data insights to orchestrate and optimize the customer experience across marketing channels and enable business-to-business marketers to take a holistic approach to account-based marketing that improves results across the entire buyers? lifecycle. The Oracle CX Cloud Suite includes Oracle Service Cloud, Oracle Sales Cloud, Oracle Commerce Cloud, and Oracle Marketing Cloud. ]]>

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