Shopee has introduced the new "COD Unbox: Return on the Spot" feature, which allows the customers to open and inspect the products first, before accepting the delivery. They may also return the product on the spot, if they have found it unsatisfactory when received.
The number of agents resigning from local call center firms is continuously declining, based on a study released by the Contact Center Association of the Philippines (CCAP).
According to the 2024 Work Trend Index Annual Report, the Philippines leads AI use in the worrkplace, with 86% of knowledge workers already using AI, and 83% bringing their own AI tools.
