The Department of Information and Communications Technology (DICT) said it recorded 18,553 consumer complaints following the introduction of its 1326 hotline, up 172.8% from the 6,800 complaints reported before the hotline was implemented.
DTI undersecretary for consumer protection group Ruth Castelo reported that 6,907 of the total 14,869 online purchase-related complaints from January to October this year were against shopping apps Lazada and Shopee.
