Tuesday, July 23, 2024
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contact center

Call centers anxious on gov’t ban for new applications in NCR ecozones

With President Rodrigo Duterte recently signing a temporary prohibition on the approval of applications in the economic zones in Metro Manila in favor of provincial ecozones, there is a growing concern within the industry.

Double outsourcing: PLDT unveils call-center-as-a-service

PLDT, through its Alpha Enterprise group, said it launched the cloud-based service to provide call center operators a ?cost-effective solution for software licensing and managed ICT."
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