Wednesday, May 22, 2024
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contact centers

Software CEO says AI-human combo will drive industry’s future

According to Genesys CEO Tony Bates, the blended approach will thrive despite the industry projections of automation completely overturning human interactions.

Call centers anxious on gov’t ban for new applications in NCR ecozones

With President Rodrigo Duterte recently signing a temporary prohibition on the approval of applications in the economic zones in Metro Manila in favor of provincial ecozones, there is a growing concern within the industry.

Future-proofing BPOs requires workers’ willingness to upgrade skills: expert

Future-proofing the Philippine workforce ? especially in the BPO industry ? requires collaboration between the government and the sector itself. But the most crucial by far is the willingness of the workers to upgrade their skills.
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