The Department of Information and Communications Technology (DICT) said complaints involving courier and delivery services have dropped by nearly 88% since the launch of Oplan Bantay Padala and a new digital licensing system for the Private Express and/or Messengerial Delivery Service (PEMEDES) sector.
The initiative will allow the public to file complaints against couriers and delivery operators for problems such as delivery delays, missing items, and other service-related violations.
