Friday, April 19, 2024
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customer experience

Study: Exceptional customer experience translates to profitability

According to a new report released by Accenture, a large majority (77%) of CEOs said they will fundamentally change how their companies interact with customers as a priority to drive business growth.

Call centers anxious on gov’t ban for new applications in NCR ecozones

With President Rodrigo Duterte recently signing a temporary prohibition on the approval of applications in the economic zones in Metro Manila in favor of provincial ecozones, there is a growing concern within the industry.
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