Sen. Bam Aquino highlighted the industry’s economic weight, noting that IT-BPM employs around 1.9 million Filipinos and contributes about 8.2% to the country’s gross domestic product.
The Department of Trade and Industry (DTI), through the Board of Investments (BOI), said Tuesday, Dec. 23, that it has endorsed 29 new investment projects worth P124.81 billion, with information technology–business process management (IT-BPM) and digital services expected to account for the largest share of new jobs.
IBPAP president Jack Madrid said another growth engine lies in Global Capability Centers — in-house hubs of multinational firms that manage functions from finance and HR to IT, data analytics, and digital services.
The IT & Business Process Association of the Philippines (IBPAP) has called for proactive efforts to prepare the local workforce for the transformative opportunities and challenges presented by artificial intelligence (AI).
The Philippines, renowned as a thriving hub for Information Technology and Business Processes Management (IT-BPM) services, recently welcomed Uganda's Ministry of ICT and National Guidance for a week-long benchmarking mission from June 10-17.
IBPAP said the number of full-time employees (FTEs) in the country grew 8.4% or by 121,000 in 2022, bringing the industry’s total headcount to 1.57 million. The sector also recorded a growth of 10.3% in revenues to reach $32.5 billion in 2022.
The Virtual Customer Services (VCS) project, which will adopt 100% work-from-home operations for its contact center agents, will provide customer and vendor management services to support Amazon’s global retail business and sellers.
The Department of Finance said the IT-BPM firms can still implement a remote work arrangement for their employees but the companies must give up their fiscal incentives because these tax incentives are meant to be enjoyed inside an ecozone.
The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).
