Data from the Philippine Economic Zone Authority showed that from January to July 2020, registered investments from the BPO sector grew 37 percent to P11.4 billion amid the global health crisis.
By 2022, the industry is expected to generate revenues around $29 billion to $32 billion while full-time employees will increase to about 1.42 million to 1.57 million.
Future-proofing the Philippine workforce ? especially in the BPO industry ? requires collaboration between the government and the sector itself. But the most crucial by far is the willingness of the workers to upgrade their skills.
Instead of engaging in a salary fight with rival firms, players in the Information Technology and Business Process Management (IT-BPM) industry should focus instead on ?education? and ?family values? for their employees to stay and remain loyal.
Awarded ?Best in Infrastructure? during the 2012 Next Wave Cities (NWC) Report, Ilocos Norte is now gearing up to be a destination of choice for employers in the Information Technology-Business Process Management (IT-BPM) industry.