The Unified 911 emergency response system is set to undergo a major technical upgrade with the rollout of a mission-critical communications and dispatch platform aimed at improving coordination among first responders nationwide.
The upgrade covers the Unified Emergency 911 National Command Center (NCC) in Manila and the first regional hub in Cebu, both of which are now equipped to process and analyze emergency data in real time.
The Visayas Regional Hub, officially launched on October 25 at the PLDT Smart Experience Hub along Osmeña Boulevard, Cebu City, serves as the counterpart to the National Command Center (NCC) in Manila, which opened last September 11.
Ishka Villacisneros, chief financial officer of the NGA 911 LLC in the US and president of NGA 911 Philippines said the Philippines has become the first country in the region to fully implement the US-grade emergency technology.
The Philippine government is rolling out an expanded 911 emergency hotline that will now cover police, fire, medical, and disaster-related incidents across more parts of the country.
NGA 911 Philippines has launched its NEXiS Message platform in the two localities, allowing emergency reports to be sent through Facebook Messenger and other messaging apps.
With the installation of next-generation 911 emergency response system, the Philippine National Police (PNP) has reported significant improvements in its response rate to distress calls from the public.
Alaminos City in Pangasinan has become the first city in the country to activate an emergency communication command center to respond to the public safety concerns of its citizens.
The Philippine National Police (PNP) will be using on a trial basis a next-generation 911 emergency response system similar to those used in the US and Europe.
