Int?l call center expo goes to Cebu for first time

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The International Contact Center Conference & Expo (ICCCE) 2013 will be held outside of Metro Manila for the first time this year at the Shangri-La Mactan and Radisson Blu in Cebu City.

With the theme ?Where the World Meets the Philippines,? the ICCE is expected to attract contact center professionals from various countries all over the world on August 28-30, 2013.

ICCCE is the flagship event of the Contact Center of the Philippines (CCAP), the trade group that represents more than 80 global and local contact centers operating in the Philippines. Now on its ninth run, ICCCE is the premier trade show for contact center professionals worldwide.

The three-day event features industry veterans, analysts, economists, and subject matter experts in operations, business development, talent management, and information technology to present new insights, discuss trends, and share best practices at the conference.

?ICCCE 2013 marks a major milestone as CCAP brings the event to Cebu for the first time,? said Benedict Hernandez, president of CCAP.

?We are excited to bring the ICCCE to Cebu. This is our way of promoting not just our industry but Philippine tourism as well to local and international delegates,? he added.

Known as the Queen City of the South, Cebu is a major hub for contact centers, ranked among the top 10, along with Metro Manila, in Tholon?s Top 100 Outsourcing Destinations Report.

This year, ICCCE introduces new formats that guarantee more in-depth presentations and dynamic group discussions, including round tables, master classes, briefings, workshops, and demos.

There will also be more opportunities for networking and leisure, such as networking nights, after-conference parties, water sports, and city tours.

The Philippines is the number one destination for outsourced voice services in the world.

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