Sunday, June 23, 2024

Globe questions NTC network quality test

Globe Telecom said on Tuesday, July 16, that it is protesting the Quality of Service (QoS) Benchmarking tests of the National Telecommunications Commission (NTC) after the agency released its 2nd quarter results showing Smart Communications leading on five parameters.

In a statement, the Ayala-led mobile operator said ?its continuous drive towards superior network quality and performance calls for a deeper look into the numbers revealed by the NTC tests.?

“The network performance measurement equipment of Globe generates network quality KPIs and more extensive drive tests done by Globe, including the NTC drive test routes, showed a major difference from the latest NTC test results. This may indicate a need to jointly review the latest NTC results in the interest of transparency,” said Cris Crisostomo, Globe head of service quality for network technical group.

?We have registered our concerns with the NTC in relation to this matter and now ask for a further review and evaluation on how the results were arrived at by the NTC,? Crisostomo said.

The carrier, however, noted that NTC Benchmarking results showed that the Globe network performance has progressively improved.

?Globe surpassed all NTC standards, which indicate that its modernization program is delivering on its objectives,? it said.


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