PSBank the thrift bank arm of the Metrobank Group, has introduced a chat service for its clients based in the Philippines and abroad.
Dubbed ?PSBank LiveChat,? the bank claims it is the first real-time chat service in the local banking industry. It said the chat service will allow clients from the country and abroad to interact with PSBank customer service assistants on deposits, loans, trust products, and other banking concerns.
The service can be accessed through www.psbank.com.ph.
Noel Tuazon, PSBank vice president and marketing group head said the service ?gives technologically-savvy clients another option in getting instant answers to their banking questions real-time.?
PSBank LiveChat provides users with a six-digit case number to allow customer service assistants to follow through clients? concerns. This eliminates the need for lengthy follow-ups or clients having to repeat the same information on their next chat, Tuazon said.
Customers abroad will also find LiveChat as an affordable alternative to expensive phone calls, the executive added.