The field operations industry is facing rapid change and innovation. As e-commerce continues to expand, the industry must continue to invest in modernizing its offerings.
Handing over the reins to an outside party especially for tasks like data collection, analysis, and storage comes with a risk, often at the expense of both finance and reputation.
Unlike other businesses, banking has been shaken, rather belatedly, in a more significant way by the digital revolution -- with the creation of fintechs and other tech companies venturing into finance services.
It is safe to say that innovative technology has led to disruption in customer experience in every industry in the 21st century, and the hospitality vertical is surely not an exception to this rule.
