The Customer Xperience Association of the Philippines (CXAP), formerly known as the Contact Center Association of the Philippines (CCAP), has rebranded itself to reflect the Philippine customer experience industry’s shift toward AI-enabled services and higher-value work.
More Filipino adults now own formal financial accounts, with e-money accounts emerging as the main driver of growth, according to the latest survey conducted by Social Weather Stations for the Bangko Sentral ng Pilipinas (BSP).
Local telco PLDT said it is prepared to face potential new competitors in the Philippine telecommunications market, including satellite connectivity providers reportedly planning to enter the country this year.
PLDT reported gross service revenues of P54.9 billion in the first quarter of 2026, as growth in enterprise ICT, data center, and digital banking businesses helped offset operational challenges affecting its broadband segment.
PLDT’s corporate arm reported P12.4 billion in revenues in the first quarter of 2026, up 4% from a year earlier, driven largely by rising demand for ICT and digital infrastructure services.
Globe Telecom saw its reported net income drop 20% year-on-year to ₱5.6 billion for the first quarter of 2026, down from ₱7.0 billion in the same period last year.
Initial findings showed that underground fiber optic cables in Paco, Manila were damaged during drainage excavation works by a Department of Public Works and Highways (DPWH) subcontractor.
The Philippines is expanding its international partnerships to support artificial intelligence (AI) development and critical minerals cooperation under the US-led Pax Silica initiative, with recent engagements in the UAE, Israel, and Türkiye.
Concentrix, the largest private employer in the country, has launched iX360, an immersive experience center focused on intelligent solutions, alongside the opening of its new operations site at Robinsons GBF Tower 2 in Bridgetowne in Quezon City as the company expands its presence in the Philippines.
