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Business IT

Contact center industry expects to bounce back in H2

The Contact Center Association of the Philippines (CCAP) said while it is undeniable the Covid-19 pandemic impacted the volume of calls from industries such as airlines and tourism, business volume continues to grow in online retail and logistics as there are more people now ordering online.

Globe rues cell site policies of LGUs, homeowner associations

Globe Telecom said LGUs and homeowner associations are the major reasons why the Philippines suffers from having very low site density compared to other countries.

SEC warns public of more online investment scams

The SEC named the firms as CryptoInvestWith.Us (CIW.U), Won Project/ Won Network/ Won Foundation, and Captcha Philippines, which have neither registered securities such as investment contracts nor secured secondary licenses to solicit and take investments from the public.

BSP waives licensing fees for fintech apps for six months

The Bangko Sentral ng Pilipinas (BSP) has approved the suspension of licensing fees for mobile applications and digital channels that provide electronic payment and financial services (EPFS).

Landbank posts record use of e-banking channels in March

Landbank’s five major electronic channels recorded a 57.7% increase in volume of transactions as of end-March from end-February 2020.

BPO industry adjusting to new working practices, demand shift

BPO firms were largely unprepared for a total work-from-home model, and had to overcome challenges related to Internet access, equipment transfers, and clearance requirements from clients.

BPI now on ‘inflection point’ as digital transactions hit 92%

The 168-year-old Bank of the Philippine Islands (BPI) said it is on an “inflection point” towards massive sea-change with digital transactions now far outstripping traditional branch transactions.

BSP data shows digital payments up as cheque, ATM transactions drop

Data from the Bangko Sentral ng Pilipinas showed that transactions using PesoNet and InstaPay visibly increased compared before the lockdown due to restrictions in movement of people outside of their houses.

Covid-19-affected firms urged to use online marketing strategy

The Philippine Disaster Resilience Foundation (PDRF) has advised companies affected by the Covid-19 contagion to explore online solutions for marketing strategies and prepare for long-term disruption.

SEC orders 4 online lending apps to stop operations

The operators of the lending apps employed abusive collection practices, which constituted unfair debt collection practices expressly prohibited under an SEC Memorandum Circular.

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