The projection marks a 69% jump from the industry’s current estimated contribution of $36 billion and would raise its share of gross domestic product (GDP) from 8.23% to 10.14% over the next five years.
BPO firm Concentrix has unveiled iX Hero, an AI-driven platform aimed at enhancing customer service operations by integrating human advisors with advanced technology tools.
BPO firm Teleperformance (TP) has partnered with the Commission on Elections (Comelec) to implement the agency’s Special Register Anywhere Program (SRAP), hosting an on-site voter registration drive at TP Aura that processed applications from employees and their family members.
ZigZag Philippines has announced the launch of its Managed Security Operations Center (SOC) Services, which is designed to provide enhanced cybersecurity support for the business process outsourcing (BPO) industry.
US-based BPO firm Conduent has announced the expansion of its Philippines operations with a new 9,200-square-meter facility at Lima Tower One on the Lima Estate in Lipa-Malvar, Batangas.
As it marks its 12th anniversary this year, real estate brokerage firm Prime Philippines said the boom in e-commerce and business process outsourcing (BPO) played a major role in its survival and expansion.
The IT & Business Process Association of the Philippines (IBPAP) has called for proactive efforts to prepare the local workforce for the transformative opportunities and challenges presented by artificial intelligence (AI).
The number of agents resigning from local call center firms is continuously declining, based on a study released by the Contact Center Association of the Philippines (CCAP).
The “conservative projection” is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in an analysis by global industry research firm Everest Group.
