BPO

The PricewaterhouseCoopers (PwC) Global Acceleration Center in the Philippines will focus on high-value BPO in consulting spaces, including artificial intelligence (AI), cloud computing, and cybersecurity.

The Philippine delegation also met representatives from Czech tech giant ERA to explore the company's interest in expanding its presence in the Philippines.

The IT-BPM Industry Association of the Philippines (IBPAP) has underscored the need to change public misperception of the industry as “just call centers”, citing the high demand for Filipino expertise in the medical, financial, data analytics, and other sectors beyond just business process outsourcing (BPO).

Amazon Operation Services Philippines announced on Monday, Feb. 26, that it will hire over 500 customer service professionals in Davao City for permanent and full-time jobs which will be fully work-from-home and night-shift positions.

Located in the East Gate Business Center of Antipolo City, Movate’s new state-of-the-art facility has over 600 seats spread across 35,000 square feet.

IBPAP president and CEO Jack Madrid said he expects the industry to sustain its strong momentum with a target of $39 billion in revenue and 1.8 million jobs this year. By 2025, he said the industry anticipates generating 2 million jobs which would mark the milestone in the history of IT-BPM in the country.

The Philippine IT-BPM sector posted growth in headcount and revenue in 2023, surpassing the global industry’s performance, according to the IT and Business Process Association of the Philippines (IBPAP).

In the Philippines, known globally for its significant contributions to outsourced business process operations, AI's effects are particularly profound, promising far-reaching implications on the country's economy and workforce.

The new project, which will be based in The Uprise Building-C in Davao City, will provide information technology, call center, and back-office operations services, primarily targeting the export market, particularly Optum Technology, a US subsidiary of UnitedHealth Group Incorporated (UHG).

The newly created global position will primarily oversee the company's global human resource and recruitment functions, ensuring the implementation of best practices.