Hawaii-based outsourcing firm Connext Global said it is expanding its operations in the Philippines after posting 15% revenue growth in the first half of 2026, opening a new office in Cebu City and ramping up hiring to meet client demand.
Canadian business process outsourcing (BPO) firm NQX is planning to invest P632 million in the Philippines and add 725 direct jobs as it expands its operations outside Metro Manila, according to the Department of Trade and Industry (DTI).
Converge ICT Solutions has joined the IT & Business Process Association of the Philippines (IBPAP), with both groups framing the move around the need to help the country’s business process outsourcing sector adapt to artificial intelligence.
Unlike consumer-grade mini PCs designed primarily for everyday personal use, ASUS NUC is engineered with enterprise reliability, long-term stability, and operational endurance in mind.
According to the Customer Xperience Association of the Philippines (CXAP), AI adoption is contributing to the emergence of new services and job categories across the industry.
Concentrix, the largest private employer in the country, has launched iX360, an immersive experience center focused on intelligent solutions, alongside the opening of its new operations site at Robinsons GBF Tower 2 in Bridgetowne in Quezon City as the company expands its presence in the Philippines.
Sen. Bam Aquino highlighted the industry’s economic weight, noting that IT-BPM employs around 1.9 million Filipinos and contributes about 8.2% to the country’s gross domestic product.
IBPAP has emphasized the need for closer collaboration among companies, government agencies, and academic institutions to strengthen the country’s digital workforce and prepare Filipino professionals for higher-value roles.
Sen. Raffy Tulfo has filed a bill seeking stronger labor protections for employees in the business process outsourcing (BPO) sector, including automatic work suspension during calamities, higher entry-level wages, and earlier access to medical benefits.
The IT and Business Process Association of the Philippines (IBPAP) has reaffirmed its commitment to upholding worker welfare and compliance with labor laws following recent confusion over work suspension policies during Typhoon Uwan and the Cebu earthquake.
