As AI moves deeper into BPO operations, the critical question will not simply focus on whether the machine can make the decision, but whether the organization can understand, challenge, and take responsibility for it.
Outgoing IBPAP president and CEO Jack Madrid said the industry’s strategy has shifted from expanding headcount toward developing capabilities for AI and higher-value work.
Business process outsourcing firm Alorica is set to open a facility in Tuguegarao City on Sept. 23, marking the entry of the first large-scale BPO employer in Region 2.
Cloud computing purveyor Salesforce expects artificial intelligence to reshape the Philippines’ business process outsourcing industry by automating repetitive work while allowing employees to handle more complex and higher-value tasks.
The IT and Business Process Association of the Philippines (IBPAP) has formed a coalition with advisory firms, property developers, banks, and investment promotion agencies to attract more global companies to establish or expand operations in the country.
Philippine business process outsourcing (BPO) and knowledge process outsourcing (KPO) firm Asiatel Outsourcing has launched enterprise artificial intelligence (AI) automation services in the Philippines while introducing a separate service aimed at helping foreign software companies enter the local and Southeast Asian markets.
The Philippines ranked fifth among 25 major outsourcing destinations in artificial intelligence readiness, supported by high workforce AI literacy but held back by weaknesses in education and talent development, according to a new industry index.
Albert Mitchell “Mitch” Locsin, a longtime executive and advocate of the Philippine information technology and business process management industry, died on Wednesday, Aug. 19. He was 55.
Philippine-based outsourcing company Asiatel Outsourcing Inc. has begun trading on Canada’s TSX Venture Exchange as it seeks to expand in North America and move into higher-value knowledge process outsourcing services.
Hawaii-based outsourcing firm Connext Global said it is expanding its operations in the Philippines after posting 15% revenue growth in the first half of 2026, opening a new office in Cebu City and ramping up hiring to meet client demand.
