The Customer Xperience Association of the Philippines (CXAP), formerly known as the Contact Center Association of the Philippines (CCAP), has rebranded itself to reflect the Philippine customer experience industry’s shift toward AI-enabled services and higher-value work.
Global advisory firm Tholons released on Wednesday, March 3, the latest edition of its annual global innovation rankings, which showed the Philippines and its capital city Manila dramatically sliding in its competitiveness as a preferred site for BPO locators.
