Friday, May 24, 2024
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Despite AI onslaught, local BPO sector sees $32.16-B revenues in 2024

The “conservative projection” is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in an analysis by global industry research firm Everest Group.

BPO industry stalwart Jojo Uligan passes away at 50

Joselito “Jojo” Uligan, a leading figure of the local BPO industry and president of the Contact Center Association of the Philippines (CCAP) for the last 19 years, died on Friday, April 22, after reportedly suffering from cardiac arrest.

PH contact center sector poised for rebound this 2021

The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).

Despite rise of cashless payment, PH credit card use down 27% in first half of 2020

The Credit Card Association of the Philippines (CCAP) said the economic challenges has not only made card holders hesitant to apply for new credit cards but also made it more difficult for them to settle their credit card debt.

Contact center industry expects to bounce back in H2

The Contact Center Association of the Philippines (CCAP) said while it is undeniable the Covid-19 pandemic impacted the volume of calls from industries such as airlines and tourism, business volume continues to grow in online retail and logistics as there are more people now ordering online.

Labor exec reiterates BPO worker safety is paramount during disasters

The DOLE official cited three labor laws and explained why and how each legislation could be advantageous to every contact center agent and employee across the country.
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