The number of agents resigning from local call center firms is continuously declining, based on a study released by the Contact Center Association of the Philippines (CCAP).
The “conservative projection” is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in an analysis by global industry research firm Everest Group.
Joselito “Jojo” Uligan, a leading figure of the local BPO industry and president of the Contact Center Association of the Philippines (CCAP) for the last 19 years, died on Friday, April 22, after reportedly suffering from cardiac arrest.
The growth of the country’s contact center sector is expected to outpace global growth in 2021, according to an outlook released by the Contact Center Association of the Philippines (CCAP).
The Credit Card Association of the Philippines (CCAP) said the economic challenges has not only made card holders hesitant to apply for new credit cards but also made it more difficult for them to settle their credit card debt.
The Contact Center Association of the Philippines (CCAP) said while it is undeniable the Covid-19 pandemic impacted the volume of calls from industries such as airlines and tourism, business volume continues to grow in online retail and logistics as there are more people now ordering online.
The DOLE official cited three labor laws and explained why and how each legislation could be advantageous to every contact center agent and employee across the country.
