An MoU was inked by the DICT with the Internet Society on multi-stakeholder governance and the co-development of the Philippine National ICT Ecosystem Framework (NIEF) 2022.
The government will launch a synchronized effort to promptly deal with consumer complaints on telco services such as those involving data privacy violations, text scams, vanishing load, unauthorized charges, defective product, and denial of subscription plan activation.
Sen. Koko Pimentel said "it is the DICT's responsibility" to reconcile the issues and "come up guidelines that will incentivize the entry of a new telco player while protecting the interests of consumers."
The partnership deal came after Rio criticized earlier this year the NGCP after it came up with a "open letter" to Pres. Rodrigo Duterte wherein it blamed the DICT for the delay in the rollout of the broadband project of the national government.
Following the appointment of Eliseo M. Rio Jr. as acting secretary of the Department of Information and Communications Technology (DICT), Malacanang has promoted assistant secretary John Henry Naga as the agency's newest undersecretary.
The Better Broadband Alliance said the new player should be flexible and versatile enough to consider that it will likely not have a free ride on existing infrastructure,
DICT acting secretary Eliseo M. Rio Jr. said the IT-BPO sector is moving towards artificial intelligence that would require ?very fast and very expensive Internet connectivity?.